FOR SOUND PACKS
1. What products does Portland Sessions offer?
Portland Sessions creates premium beats, instrumental albums, sound packs, one-shots, loops, and other creative tools designed for artists, producers, and musicians looking for timeless, high-quality sounds.
2. Are your sound packs royalty-free
Unless otherwise stated, our sound packs are royalty-free, allowing you to use the included sounds in your own music productions without paying ongoing royalties. Redistribution or resale of the original files is not permitted.
3. How do I receive my purchase for sound packs?
All products are delivered digitally. After checkout, you'll receive an email with a download link, and your files will be available immediately.
4. What file formats are included?
File formats vary by product but may include WAV files, stems, MIDI, or other production-ready formats. Each product lists exactly what's included.
5. Do you offer refunds?
Due to the digital nature of our products, all sales are final. If you experience an issue with your download or receive a corrupted file, please get in touch and we'll resolve it as quickly as possible.
FOR POSTERS
1. What are custom album tracklist posters?
Our album posters are minimalist prints inspired by iconic records and timeless design. They can feature your favourite album, artist, playlist, or your own original music, making them a unique addition to any home, studio, or creative space.
2. Can I customise the design?
Yes. Depending on the design, you can personalise details such as the artist name, album title, tracklist. If you're creating a poster for your own music, we'll work with the information you provide.
3. Can I order a poster for my own album or EP?
Absolutely. We create custom posters for independent artists, producers, bands, DJs, playlists, mixtapes, EPs, and full-length albums.
4. What are the posters printed on?
All posters are professionally printed on premium heavyweight matte paper, chosen for its sharp detail, rich colour reproduction, and museum-quality finish. Paper specifications may vary slightly depending on the print size and fulfilment location.
5. Are frames included?
No. Unless otherwise stated, all posters are sold unframed so you can choose a frame that best suits your space and style.
6. How long does shipping take?
Each poster is made to order. Production typically takes a few business days before dispatch, with shipping times depending on your location. Estimated delivery times are shown during checkout.
7. Do you ship internationally?
Yes. We ship to Europe and North America. Shipping costs and estimated delivery times are calculated at checkout based on your destination.
8. Can I return or exchange my order?
Because every poster is made to order and personalised, we cannot accept returns or exchanges for change of mind. If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and we'll work to resolve the issue.
9. What if my poster arrives damaged?
If your order is damaged during transit, please contact us with your order number and clear photos of the damage as soon as possible. We'll arrange a replacement where appropriate.
10. Do you offer digital downloads?
Unless specifically stated, all posters are physical printed products. Digital files are not included.
11. Can I request a design that isn't on the website?
Yes. If you have a specific album, artist, playlist, or concept in mind, get in touch. We're always happy to discuss custom requests.
MORE INFORMATION
1. How can I get support from Portland Sessions?
If you have any questions about a product, licensing, or your order, you can reach us through the contact page. We aim to respond to all enquiries as soon as possible.
2. How can I stay updated on new releases?
Follow Portland Sessions on social media to hear about new beat releases, sound packs, exclusive offers, and upcoming projects.
4. What payment methods do you accept?
We securely process payments through Stripe. You can pay using all major credit and debit cards, as well as additional payment methods supported by Stripe in your region, such as Apple Pay and Google Pay where available.
5. What currency are your prices displayed in?
All prices on our store are displayed in US Dollars (USD).
6. Can I pay in my local currency?
Yes. Although our store displays prices in USD, Stripe supports payments from customers around the world. Your bank or card provider will automatically convert the total into your local currency using their current exchange rate and any applicable fees.
7. Is my payment information secure?
Yes. All payments are securely processed through Stripe using industry-standard encryption. Portland Sessions never stores your card details.
8. Will I receive an order confirmation?
Yes. Once your purchase has been completed, you'll receive an order confirmation by email. Digital products include download instructions, while physical orders include shipping updates once dispatched.
9. I haven't received my order confirmation.
Please check your spam or junk folder first. If you still can't find your confirmation email, contact us and we'll be happy to assist.
10. Can I modify or cancel my order?
Digital orders cannot be cancelled once they have been delivered. For physical poster orders, please contact us as soon as possible after placing your order. If production has not yet begun, we'll do our best to accommodate changes or cancellations.
11. Do you offer discount codes?
From time to time we run exclusive promotions and seasonal offers. Follow Portland Sessions on social media to be the first to hear about new releases and discounts.
12. How can I contact Portland Sessions
For questions about products, licensing, custom work, or an existing order, please use our contact page. We aim to respond to all enquiries within 1–2 business days.
Email: [email protected]